The postings below are letters that I have written to companies in response to personal customer service experiences - both good and bad. My goal is to both thank and kindly remind companies that the customer does matter. If you would like to post your own personal letter, please send it to me (brianjosephmason@gmail.com) and I will post it.
Saturday, April 5, 2008
In-N-Out Response
I received a nice letter back from In-N-Out a few weeks later... and then we got a Christmas card from the customer service department wishing us a Merry Christmas. Totally awesome! I am encouraged to write more letters thanking companies for their service.
1 comment:
Anonymous
said...
How interesting it is to me that both In-n-Out and Enterprise addressed "Mr. and Mrs. Brian Mason" when you included Jocelyn's name in the original letter. Hmmm. Regardless, it was a nice response.
1 comment:
How interesting it is to me that both In-n-Out and Enterprise addressed "Mr. and Mrs. Brian Mason" when you included Jocelyn's name in the original letter. Hmmm. Regardless, it was a nice response.
Post a Comment