Am I blogging?

I never thought I would create a blog. Blogging seemed like something "other" people did. But, here I am writing a blog about a passion of mine... customer service.

How did this blog originate? Well, for the past 3 years (or so) I have paid particular attention to the way that I have been treated as a customer. The customer experience is huge to me. We all know how it feels to be on hold for 15 minutes or to be treated as just another 'sale'. And we also have those special companies that we hold dear because we feel valued by them.

I love writing these letters as a way to appreciate a memorable experience or highlight a frustrating experience. I try to balance the good ones with the bad ones, but it is merely just based on my personal experiences. I certainly think there are opportunities to innovate in this area... ways for companies to "custom your service".

So, these following posts are my collection of letters. We'll see where it goes... maybe companies will start to notice.