LLBean

I wrote to LLBean about a year and a half ago. My family and I have stopped at their store in Freeport hundreds of times over our summer trips to Maine. The letter explains itself...

_________
Customer Service
L.L.Bean Inc.
Freeport, ME 04033


Dear L.L.Bean,

I am writing to congratulate you on being such a fabulous company! Since I was born, I have been visiting your store on the way up to Jefferson, Maine. Your store feels like a second home to me.

Every experience that my family and friends have had with L.L.Bean has been extremely positive. I am amazed every time I call L.L.Bean and within three rings I am greeted by a friendly voice. In this age when companies have put customer service to the wayside and replaced it with voice prompts and tangled webs of “press 1 for sales, etc.”, L.L.Bean has stood behind their “commitment to customer satisfaction”. Thank you!

Along with the customer service, your return policy is also one of a kind. Thank you for understanding your customer and being flexible.

Please know how much your service is appreciated by millions of customers. As you continue to thrive, please know that I will continue to tell my friends and family what a great company you are. To me, L.L.Bean is the leader in customer service and great products.

I look forward to calling you again soon.

All the best,

Brian and Jocelyn Mason
__________________