Tuesday, April 1, 2008
LLBean Response
After a few weeks I received a nice letter back from LLBean thanking me for taking the time to write. I also got a separate email back from an employee who had pinned it up in the staff room as a way to encourage them through the day. LLBean then took my semi-cheesy quote and included it in their Christmas catalog making me famous (at least in my family's eyes). LLBean rules! I think they are the gold standard when it comes to customer service.
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1 comment:
Wow! Brian's famous! Can I have your autograph? Seriously, though, I think it's great that you're sharing these letters with the world. It's a testament to the commitment of companies to things they deem important (hopefully one of those things is customer satisfaction). Nice work, B!
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