In-N-Out

Since moving out to California, my wife and I have fallen in love with In-N-Out burger. This place rocks... McDonald's does not even compare.

Great food (never frozen), fun atmosphere, not expensive, and hard working employees. After watching a particular employee's maturity and hard-working attitude, I wrote this letter to thank In-N-Out for being a special company.

__________
July 25, 2007

In-N-Out Burgers Corporate Office
4199 Campus Drive, 9th Floor
Irvine, CA 92612

Dear In-N-Out,

I am writing to congratulate and thank you for your excellent service. My wife and I moved out to California just under two years ago. Since then we have made it a tradition to stop at In-N-Out every time we venture up to Lake Tahoe for a ski weekend.

We love the great food, excellent service, and fun atmosphere.

I wanted to comment on a particular experience that I recently witnessed back on June 24th, 2007. My wife and I were coming back from a weekend bike trip up in Lake Tahoe. We stopped at the In-N-Out burger in Mountain View on Rengsdorf. As we sat and ate our food I witnessed one of your servers, Jon, exemplify excellent and considerate customer service. Jon was very efficiently and quickly refilling ice in the soda machines. However, midway through refilling the ice, some customers began to get their beverages. Jon stood there very patiently holding the ice buckets waiting for several people to finish and sit down. I was impressed with his courteous behavior. He could have just pushed people aside or become authoritative. However, he valued the customers and their experiences. Then, as soon as the customers had cleared, he quickly finished the refilling process and returned to his other duties.

Thank you for your focus on customer service. It is noticed and it is very much appreciated. I hope this letter finds you well. We look forward to our next In-N-Out double-double. Thank you again!

Blessings,



Brian & Jocelyn Mason


PS – We also enjoy the Bible verses hidden throughout your packaging. Your dedication to your values is encouraging to us!