Polo Ralph Lauren Corporation
Human Resources Department
625 Madison Avenue
New York, NY 10022
April 20, 2008
Dear Polo Ralph Lauren,
I am writing to let you know of a recent experience I had in one of your stores. My wife and I traveled down to the Polo Ralph Lauren Factory store in Gilroy, CA on March 22nd and we were shocked at the messy and un-kept condition of your store.
Clothes were all over the floor, thrown on top of every shelf and display, and piled 6 feet high behind the register. I went into a dressing room and there was trash, pins, and scattered clothes covering the floor. I have worked in retail and I understand that stores get messy during busy points of the day, but this was nothing like I have ever seen before.
I could not believe that Polo would let one of their stores degrade to such a condition. I asked two of your associates about the situation and they said they had no staff to help, it’s been like this for weeks, and that “corporate does not like us.”
I thought that perhaps this mess was the result of a busy weekend. However, my wife and I went to J.Crew and Banana Republic afterwards and their stores were clean, organized, and there were plenty of staff available to help us. After shopping at these two stores, we went back to Polo and returned everything that we had purchased.
I am writing to inform you of the impression that your store in Gilroy presents to your customer. After this experience at Polo, we will not be shopping there again. I share our story with other friends and they are shocked.
I look forward to hearing a possible explanation for our experience.
Sincerely,
Brian Mason
www.CustomYourService.com
No comments:
Post a Comment