Bank of America

I am a proud Bank of America customer... here is why!

Bank of America
100 North Tryon Street
Mail Code NC1-007-18-01
Charlotte, NC 28255

Dear Bank of America,

I wanted to thank you for the excellent customer experience that you have provided. My wife and I have used Bank of America for many years now, and it has gotten better each year.

Recently I have appreciated your innovative services, particularly your Keep the Change program. However, there are two others that I wanted to applaud.

Since 2005 I have used Quicken to manage my home finances. I wanted a program to where I could have a basic idea of where our money was being spent. For 2 years I made Quicken work, but it was quite painful at times and more powerful than we needed. When I switched computers at the beginning of this year, I decided to look into a simpler way to manage our finances. I stumbled upon your new My Portfolio service on the web. It is exactly what we were looking for. Thank you!

I use My Portfolio on a daily basis to check my accounts, categorize expenses, view basic reports, etc. I like the simple interface and the limited number of options. It requires minimal time to provide a useful overview of our family finances. Combined with your Bill Pay program, it makes online banking a very positive experience.

Second, I was pleased by the small but significant change you brought to your ATMs. Depositing checks used to be cumbersome with summing amounts, sealing envelopes, etc. Now, with your new check deposit system, the process is much more seamless.

Thanks for thinking of your customers and creating positive banking experiences. I am a proud to tell others I use Bank of America.

Sincerely,


Brian Mason
www.CustomYourService.com