Quiznos

This letter is a first. Up to this point, every entry I have written I have sent a hardcopy letter to the company. This post is minor enough that it does not deserve a formal letter... but I felt it was wort while to post nonetheless.

I went to Quiznos yesterday and was really disappointed with quality of food and service. I have always been a fan of Quiznos. They seemed different than your traditional sandwich stores like Subway. They had high quality (not too busy) signage, good food, a unique service, etc. However, it seems like they have given in to the bottom line and keeping their costs low. Every week they seem to have a new special meal or sandwich option (similar to McDonalds, different than In-N-Out).

Last week I went to Quiznos and was quite un-impressed. The sandwich was hastily made and tasted okay. However, the service was what made my friends and I surprised. Our sandwiches were all mixed up and several of us were incorrectly rung up. It was a little thing, but left an impression on us.

I like Quiznos. I like how they initially differentiated themselves. But they seem to have fallen away from what they first claimed in my mind - good fresh quality food.