Comcast

Comcast has not done anything too egregious to merit a letter, however their consistent poor service has continually disappointed me. And actually, when I was brainstorming names of this site with some friends of mine, the name Comcast Sucks was in the early running but it did not make the final list.

In brief, Comcast has continually frustrated me for the following reasons:
-Mail: Every week I seem to get something in the mail from them. Some new deal, some faster internet speed, etc... I treat it as junk mail.
-Inconsistencies: I have called Comcast half a dozen times requesting an upgrade to my service and I seem to get different deals each time. I guess it is part of their marketing strategy, but just give me a price and make it simple. I guess I cannot complain for eventually getting a "starter package" deal, but it makes me annoyed that they can charge what they want (I guess that's the beauty of a monopoly).
-Website: Comcast's website is one of the worst on the web, I think. All I want to be able to do it pay a bill or maybe change my address. However, their site takes a while to load and it just slogs along, way over-designed for its purpose.

Well, there are more, but I do not want to sound too annoyed. I hope someone gives Comcast competition sometime soon. They need a reason to start greeting their customer again.

PS - I learned earlier this week that Comcast acquired the software start-up Plaxo. I use Plaxo to manage my online contacts, calendar, etc. and it works super well. I hope that Comcast does not make a mess of the service that Plaxo supplies. We will have to wait and see.