Enterprise Rent-A-Car

In early 2007, I wrote a letter to Enterprise after a great experience over New Years. With the market saturated with rental car companies, Enterprise's customer service separates them from all the others. Well done!

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Enterprise Rent-A-Car
Customer Service
600 Corporate Park Drive
St Louis, MO 63105

Dear Enterprise,

I am writing to let you know how pleased I was with our recent car rental experience. Thank you for putting customer service first in your company.

On December 29th, 2006, when my wife and I arrived in Baltimore, we were greeted by a friendly sales associate. After we gave him our information, we walked outside and were greeted by another gentleman who knew our name and had our car running. He helped us load our bags and we were off.

I was even more amazed at the service when we returned the car. On New Year’s morning, we arrived at BWI at 5:50am. Since we were told that the office would not be open until 6am, we were prepared to drop the keys and find the shuttle. However, we were greeted by two friendly employees who asked our names, took our bags, and told us that they would give us a personal ride to the airport! Within 10 minutes, we were at the airport and made our flight in time.

Thank you, Enterprise, for this service. I realize that in an age where bottom-lines press hard, you have made it a priority to still put the customer first. I really appreciate that and I hope that it continues to pay off!

I will continue to tell this story to my friends and family. And please be assured that Enterprise is my rental car company of choice.

I look forward to renting from you in the future.

All the best,


Brian and Jocelyn Mason