January 1, 2009
Apple Store
100 Greyrock Place
Stamford, CT 06901
Dear Stamford Apple Store,
I am writing to tell you how pleased I was with the service at your Genius Bar on December 22, 2008
Last year my wife and I switched over to a Mac and we have loved it. Right before Christmas at my in-law’s house the computer was acting strange and the OS was crashing. Even though my hard drive is backed up, these abnormalities were concerning me.
I made an appointment at the genius bar that night and arrived in the morning. I was anxious that the issue would be a large one – a software related problem that could not be pin-pointed or an expensive, time-consuming hardware malfunction.
I met with Bridget at the Stamford Genius Bar and she was awesome. She exuded the perfect mix of trust, calmness, and personal flair. She read the cryptic log codes and quickly diagnosed the problem, repaired the disk, and re-seated some hardware. My computer has been working very well ever since.
I want to bring attention to Bridget’s excellent customer service and expertise at the Genius Bar. I also want to thank you for thinking of your customers first and having free services like the Genius bar, the Apple store, etc. My experience did not even compare to the nightmare experiences I have had with other computer 800-phone numbers. Talking face-to-face with a friendly expert is priceless. Thank you for thinking through the entire computing experience.
I will own Apple products for the rest of my life.
Sincerely,
Brian Mason
www.CustomYourService.com
cc: Apple Store online reviews
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