January 1, 2009
Apple Store
100 Greyrock Place
Stamford, CT 06901
Dear Stamford Apple Store,
I am writing to tell you how pleased I was with the service at your Genius Bar on December 22, 2008
Last year my wife and I switched over to a Mac and we have loved it. Right before Christmas at my in-law’s house the computer was acting strange and the OS was crashing. Even though my hard drive is backed up, these abnormalities were concerning me.
I made an appointment at the genius bar that night and arrived in the morning. I was anxious that the issue would be a large one – a software related problem that could not be pin-pointed or an expensive, time-consuming hardware malfunction.
I met with Bridget at the Stamford Genius Bar and she was awesome. She exuded the perfect mix of trust, calmness, and personal flair. She read the cryptic log codes and quickly diagnosed the problem, repaired the disk, and re-seated some hardware. My computer has been working very well ever since.
I want to bring attention to Bridget’s excellent customer service and expertise at the Genius Bar. I also want to thank you for thinking of your customers first and having free services like the Genius bar, the Apple store, etc. My experience did not even compare to the nightmare experiences I have had with other computer 800-phone numbers. Talking face-to-face with a friendly expert is priceless. Thank you for thinking through the entire computing experience.
I will own Apple products for the rest of my life.
Sincerely,
Brian Mason
www.CustomYourService.com
cc: Apple Store online reviews
Thursday, January 1, 2009
Major League Baseball
January 1, 2009
The Office of the Commissioner of Baseball
Allan H. (Bud) Selig, Commissioner
245 Park Avenue, 31st Floor
New York, NY 10167
Dear Mr. Commissioner Selig and Major League Baseball,
I am a huge baseball fan. I grew up playing in the backyard with my dad, played little league with my friends, and currently play on a coed softball team as an adult. Baseball is an amazing sport. However, there is one element that has confused me as I grew up watching baseball on TV.
In the majors, why don’t players line up and shake hands after each game?
Growing up, we were taught to shake hands after each game. This courtesy is still emphasized and performed in the adult softball league I currently play in. It symbolizes fair play, good sportsmanship, and takes the emphasis off winning. When did this tradition get lost in the majors?
In nearly every other traditional sport, the players connect with each other after the game. Professional basketball players line up and shake hands, football players meet in the middle of the field to hug and pray, soccer players trade jerseys, etc. Baseball sets a poor example by allowing the players to leave the field without connecting with the other team, and many times the players even sulk of the field, kick a water-cooler, etc.
I am writing to ask that you encourage the players to line up after each game to shake hands. It is an act that we were taught as we grew up playing baseball and it should remain regardless of the level of play.
Thank you for your time. I look forward to your response, consideration, and a brief explanation of why the players are not expected to shake hands after the games.
Sincerely,
Brian Mason
www.CustomYourService.com
The Office of the Commissioner of Baseball
Allan H. (Bud) Selig, Commissioner
245 Park Avenue, 31st Floor
New York, NY 10167
Dear Mr. Commissioner Selig and Major League Baseball,
I am a huge baseball fan. I grew up playing in the backyard with my dad, played little league with my friends, and currently play on a coed softball team as an adult. Baseball is an amazing sport. However, there is one element that has confused me as I grew up watching baseball on TV.
In the majors, why don’t players line up and shake hands after each game?
Growing up, we were taught to shake hands after each game. This courtesy is still emphasized and performed in the adult softball league I currently play in. It symbolizes fair play, good sportsmanship, and takes the emphasis off winning. When did this tradition get lost in the majors?
In nearly every other traditional sport, the players connect with each other after the game. Professional basketball players line up and shake hands, football players meet in the middle of the field to hug and pray, soccer players trade jerseys, etc. Baseball sets a poor example by allowing the players to leave the field without connecting with the other team, and many times the players even sulk of the field, kick a water-cooler, etc.
I am writing to ask that you encourage the players to line up after each game to shake hands. It is an act that we were taught as we grew up playing baseball and it should remain regardless of the level of play.
Thank you for your time. I look forward to your response, consideration, and a brief explanation of why the players are not expected to shake hands after the games.
Sincerely,
Brian Mason
www.CustomYourService.com
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