Mike's Bikes in Palo Alto, CA

Vee Brannen
Mike’s Bikes
3001 El Camino Real
Palo Alto, CA 94306

Dear Vee Brannen and Mike’s Bikes,

I wanted to thank you for the extraordinary service that you have shown me over the past couple of years.

My wife and I bought our first road bikes back in April of 2006. We were recommended to Mike’s Bikes from a friend at work. You set us up and got us riding and we have loved our bikes ever since. Over the past couple of years, I have gone to Mike’s for questions or to pick up some spare parts and your staff has been awesome. Thank you!

In particular, Vee has really gone out of his way to make me feel valued as a customer and fellow rider. Recently, I came in for a 3D cleat fit with Vee. I have had knee problems over the years so I wanted to be sure that my new shoes and cleats would be set up correctly. During the fit, Vee spent extra time with me to briefly check over my posture, wheels, etc. I trusted his recommendations. After finding a broken spoke, they were able to fix up my wheel while I waited (even though there was a line of repairs that needed to be finished by the next day).

Thanks for going out of your way to provide that extra level of customer service. I appreciate your combination of your expertise along with your personal level of care and attention.

Thanks for the support.

Best,


Brian and Jocelyn Mason

Enough said...

A friend sent this image to me. Unfortunately, I did not do this or witness it... but it is still great!