I heard back from Bank of America today. It is nice to know that they appreciate positive feedback:
Dear Mr.. Mason: My name is Lance Drummond. I am the eCommerce/ATM executive at Bank of America. I received your letter dated May 17th where you shared your Online Banking experiences with our company. I wanted to express my sincere appreciation for your feedback. We try very hard, every day to delight our customers. Your letter has helped reinforce we are making progress. Thanks again for taking the time to let us know.
Dear Mr.. Mason: My name is Lance Drummond. I am the eCommerce/ATM executive at Bank of America. I received your letter dated May 17th where you shared your Online Banking experiences with our company. I wanted to express my sincere appreciation for your feedback. We try very hard, every day to delight our customers. Your letter has helped reinforce we are making progress. Thanks again for taking the time to let us know.
Regards, Lance Drummond
Senior Vice President, eCommerce/ATM executive
Know the Customer, Care about the Customer, Act for the Customer
